Ocean Spa - Frequently Asked Questions

Ocean Spa BVI is a floating spa, anchored off the coast of the island of Jost Van Dyke in White Bay, in the British Virgin Islands.

How do I make a reservation?

We offer online reservations on our official website from where you can make bookings online. Reservations for the spa should be made in advance.

What treatment would suit me?

Our trained Spa Receptionist will help you select the best treatment for your specific needs and provide a list of services that best suit your needs.

What if I have special health conditions?

When making your reservation, please let us know if you have any health issues, allergies, or injuries and we will help decide whether you should take therapies or not.

When should I arrive?

We advise visiting an hour before your appointment to complete the spa questionnaire and use the relaxation amenities, which include a steam room. Please keep in mind that arriving late will result in a reduced treatment time.

Can I store my jewelry and valuables?

We suggest guests keep their valuables in their room safe. All visitors are also provided with lockers at the spa.

Can I bring personal belongings into the spa?

Please do not bring any valuables with you to the spa. Ocean Spa will not be held accountable for any loss of personal belongings, even if they are stored in our lockers.

Are there any service charges?

All Service Checks are subject to a 2% Facility Fee, which is kept by the Spa. A discretionary tip of 18% will be added to the check for your convenience. Gratuity is given at the discretion of the visitor and is based on their satisfaction with the services received. To the service providers, all gratuities are given in full.

Do you offer Spa gift cards?

Yes. Regardless of the occasion, treat your friends, family, or coworkers to a memorable Key Largo spa experience. The sale of gift cards is final.

Is there a minimum age requirement to use the Spa?

Minors may get salon treatments in the Spa when accompanied by an adult. Minors may only get spa treatments if they are over the age of 15 and are accompanied by a family member throughout the treatment.

What amenities will I have access to?

Guests having spa treatments have access to our facility’s amenities, including the use of wet areas, lounges, and lockers. If you are not getting a service, you can purchase access to facilities for $25 for Resort guests.

Is it possible to get a refund for treatments or products?

All orders, purchases, and sales are irrevocable; however, unopened products may be returned to our boutique under some circumstances.

Do you have any Spa Packages?

Yes. Take a look at our Bubbles and Bliss Package. Year-round, Miami and Key residents receive an additional 10% off spa services at Ocean Spa; simply provide your valid ID at the spa desk when checking out.

What is Ocean Spa’s cancellation policy?

To prevent being charged the full price for your treatment, we require a credit card for all appointments and at least 24 hours’ notice for cancellation. Please note that a 72-hour notice is required for groups of five or more.